Testimonials & Reviews

Our vision of service & support far exceeds current industry practices. Let DSA help you achieve greater efficiencies and savings from your ETD security operations.

Really great customer service and very professional. Thank you!!

—Anonymous

Hello, Lourdes. You don’t have to introduce yourself. How could anyone forget you, the best customer service, the most polite person to do business with.… I probably never thanked you for the great service, so let’s start out this time with me saying THANKS!!!!! I complimented you to Dave Rutter when he stopped by here some time ago. You may or may not remember, but when I first started here at TSA… you were kind enough to send me sample tokens that were on the edge of going out of date at no charge, and it helped my strained budget. Money was so tight then, I really didn’t know if I could make ends meet. Again, thanks!

—TSA

I can't even start by expressing my gratitude. Thank you for an excellent service. I have told my client of your valuable collaboration.

—Carmen

Your products are game changers for K9 Handler situational awareness. Love em!

—International Casino & Resort Working Dog Association

Anne, We are very excited to be getting both kits.... Thank you again for all your help, your very rapid response, and great customer service.

—Government Customer

DSA Detection has provided us the essential equipment which has allowed us to train security screeners at a much higher level. Their customer support and on-site delivery and training has been exemplary.

—Anonymous

Blaine, I really appreciate you taking time to work with my guys. The knowledge you share with them increases their confidence and provides for a more secure workplace. You are a credit to your profession. Thanks for everything.

—Anonymous

Thank you Anne! You always provide updates so fast – you rock!

—Joseph

Thank you so much for everything! All of you have been amazing!

—Ryan

Fantastic, thank you Lourdes and Anne!

—Leila

Thank you Anne for checking… you're awesome!!

—Dan

Thank you , fantastic customer service!

—Jason

You are awesome!! Thank you so much. I am placing the order now. Hope you have a Happy Holidays

—TSA

No worries. You guys are great. We’re just coming down to crunch time of the month.

—TSA

Thank you very much! DSA are a bunch of rock stars!!

—Joseph

Thank you. You guys are the best.

—TSA

We are very pleased with the training devices. The devices have been great training aids for our teams to show them what can be hidden inside everyday items. As for the Drone IED, they cannot believe an IED could be inside. It has provided a very good learning point in every instance it was used. I know in the near future we will be contacting you about another order.

—Stanley

Mr. Rutter, Thank you very much for your visit. Obviously you care about your customers and meeting their needs. I hope your visit to the islands was a pleasant one. Aloha

—Michael

I love the company and their response time on the purchases.The only thing I want to suggest is that maybe on your saved cart we can actually put in the amounts on each line and enter "buy now" button and all the lines go in at the same time and not have to do this item per item. Other than that, your company is awesome.

—Diana

I was very impressed by the knowledge, experience, and professionalism of your ETD training, with a combined 45 years of security and cargo screening service background; I thought we were more than equipped to provide an excellent security service in general. However, after spending hours in the classroom AND on the job training with the instructors, I can easily say everyone in the cargo screening security field can benefit from a few classes with these guys. I've "been there, done that" for plenty of this stuff, but I learned more from this training - that's awesome.

Thank you for your professionalism and great class.

—Julio

As always, thanks for the great customer service and understanding.

—Bill

I have been making a lot of contacts in cargo will be sending them your way. I know we are competitors however, we don’t make anything but the swabs and there is no reason for these companies to pay a GE vendor outrageous prices when they can come to you. I still have to fight for the swab business but I will send them to you for items we don’t make, and or other consumables. I think there is enough business to go around and ultimately I’d like the customers to get what they need for less. Today I have referred ... and ... Take good care of them!

—A competitor

I would just like to say a huge thank you to yourself and your team. I have never had a delivery turn up so fast.

—Sue

When I choose a supplier I look for quality, service and cost, DSA has all three. I’ve tried products from other suppliers; I may have saved some money but the quality and/or service was lacking or not existent. I place an order with DSA on Tuesday and my order shows up on Thursday. I don’t have to rush or expedite supplies from DSA when my usage increases and inventory is low, the other guys I pay rush charges or have to wait a week. Thanks Dave and all of DSA!

—Darrin

Hello, Yes, I received my order. Your company is number one in my book. Good service, good products. Many Thanks & Kind Regards

—Paul

We have a new purchaser coming aboard. How do I get him a log-in to DSA’s beautiful new web page?

—Cathy

It was really a pleasure to meet you finally. You have always impressed me with your positive help. All of you are spectacular. It was very important to have this meeting because it improves our knowledge of all your products and projects. Thank you for all your attention.

—Margarita

Hi Lourdes, All received. Thanks again. You are a star.

—Glen

Boy, I do love working with you guys/gals. You’re quick and efficient! I never have to request an invoice, unlike "other" operations. Consider this your compliment for the day. You deserve it.

—Tim

Many, many thanks for your excellent customer service. By far the best I have ever come across. Credit where credit is due.

—Sue

Thanks a lot. I didn't expect a weekend response...I really appreciate it!

—Julie

Thanks Sara, you all have been amazing. I will be reaching back out soon. Have a great night.

—Neal

I received the package today. Very impressed with the quality of this item. Thank you for your wonderful customer service.

—David

You are awesome. I am also very thankful to hear you answer my call!!

—Amy

Thanks for your support. Your company is “our favorite”. We love your company and staff. Because everyone cares about the customer, fast response and excellent team to work. THE BEST OF THE BEST.

—Margarita

Thank you so much for providing this information! I was not aware that DSA provides a monthly report, that is fantastic-- a big help to my record keeping.

—TSA

Sara, Thank you so much! You were great! I greatly appreciate your assistance!

—TSA

Hello Alyssa, Thank you so much for the help with this. […] I appreciate the great customer service.

—TSA

Thank you for being so responsive!

—TSA

You are the best...thank you!!! :) Have a great 3 day weekend!

—TSA

Tim, Thank you for your excellent customer service! You are very responsive and know your business. I appreciate working with you.

—Linda

Thanks for all the extra effort and timely reply for this issue. Glad we got it resolved!

—TSA

Alyssa, I appreciate your attention to detail (that could have been a real pain if sent to ████████) and your help today!

—TSA